S U S A N D E N N I S 526 First Avenue South #413 • Seattle, WA 98104 • susandennis@gmail.com (206) 467-9912 • www.susandennis.com/resume Summary of Skills • Professional communicator (written and oral) • Experienced in web design and publication • Excellent PC skills; expert in Microsoft Office products • Technical to English translator • Practical corporate skills Work Experience October 2005 – July 2012 • Resources Online • Seattle Web Production and technical writing • Createe and published a variety of internal and external websites for clients • Wrote and edited a variety of content from web to technical papers • Mastered a wide variety of Microsoft internal web production tools March 2004 – present • Microsoft • Redmond, Washington Web Production Vendor • Created and published websites on demand • Managed a variety of production tools • Worked on internal and external websites 2001–2004 • PAR3 Communications • Seattle Marketing Communications Manager • Write, edit and produce all manner of marketing materials • Manage customer-facing corporate website • Create and manage intranet and extranet for the company • Manage a wide variety of vendors and their projects • Provide key support for MS Office products 1999–2001 • Vitessa Corporation • Seattle Executive Support for Sales • Rode herd on a sales team of 25 spread across the United States • Provided all administrative support for Senior Vice President of Sales • Established working relationships with all customers • Served on the committee to review and approve all pending sales • Reported sales activity detail to executives weekly • Commandeered the move to a different tracking system saving more than $200K per year Business Communications Manager • Wrote content for and maintained customer-facing corporate website • Wrote and produced marketing collateral in support of company's ecommerce business • Built and maintained company intranet • Created and published a customer newsletter (online, email and print) 1997–1999 • Microsoft • Redmond, Washington Online Account Manager • Provided support and planning for Marketing intranet • Worked with developers to design and implement best practices • Troubleshot technical issues on behalf of marketing team Communications Specialist • Created first internal communications effort for IT group • Developed IT stories for internal and external media • Counseled groups (i.e. Exchange Implementation, IT Security) for best communications practices 1994–1997 • Self-employed • Seattle Contract Computer and Internet Work • Web site creation • Database development • Maintenance of total package • Example: www.officespace.com 1982–1994 • IBM Coordinator of Leasing Contracts Seattle (1992–1994) • Re-engineered job to increase time for direct customer contact • Grew job from support of one branch to support of seven states Manager of Press Relations, Writers, Designers, Special Events San Jose, California (1989–1992) • Created, populated and managed team of professionals to execute full range of services • Developed and implemented plan that improved morale of the entire development lab • Managed budget of $3.2 million Executive Speech Writer, Special Events Planner Rochester, Minnesota (1987–1989) • Communications consultant for corporate announcement of IBM’s AS/400 computer line • Formulated and implemented the corporation’s first customer advisory council for an unannounced product (model now used by IBM across all product lines) Press Relations and Special Events Planning Stamford, Connecticut (1985–1987) • Coordinated marketing of real-estate joint ventures in Atlanta, Boston, New York City and Washington, D.C. Corporate Communications: Writing, Editing Charlotte, North Carolina (1982–1985) • Implemented all aspects of internal communications plans for 5,000-employee manufacturing plant Early Employment • Marketing Director • Spirit Square Arts Center (non-profit performing arts theater) • Charlotte, North Carolina (1979–1982) • Self-employed • Created and managed business of design and manufacture of apparel • Southern Pines, North Carolina (1976–1979) • Marketing Representative • IBM • Greenville, South Carolina (1974–1976) • Newspaper Reporter • West Virginia and South Carolina (1969–1974) Education • BA in Communications • Bethany College • Bethany, West Virginia